# curlsmith

> Public Help Center articles for curlsmith.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I use the Fragrance-Free range alongside your other Curlsmith products?](https://help.curlsmith.com/en-US/can-i-use-the-fragrance-free-range-alongside-your-other-curlsmith-products-1104328.md): Yes! Our Fragrance-Free products work seamlessly with the rest of the Curlsmith range, so you can mix and match to suit your routine.
- [What Cleansers/Shampoos are included in your range?](https://help.curlsmith.com/en-US/what-cleansersshampoos-are-included-in-your-range-92376.md): Information about our cleansers
- [What conditioners are included in your range?](https://help.curlsmith.com/en-US/what-conditioners-are-included-in-your-range-92377.md): Information about our conditioners
- [What deep conditioners are included in your range?](https://help.curlsmith.com/en-US/what-deep-conditioners-are-included-in-your-range-92378.md): Information about our deep conditioners
- [What leave-in conditioners are included in your range?](https://help.curlsmith.com/en-US/what-leave-in-conditioners-are-included-in-your-range-92379.md): Information about our leave-in conditioners
- [What styling products are included in your range?](https://help.curlsmith.com/en-US/what-styling-products-are-included-in-your-range-92380.md): Information about our styling products
- [What products are included in the Volume recipe?](https://help.curlsmith.com/en-US/what-products-are-included-in-the-volume-recipe-471111.md): Our volume range products is based on an active technology enriched in lipids and amino-acids. Our unique technology is sourced with natural nourishing ingredients such as Linder Bud extract and Olive stem cell extract. Those ingredients were chosen
- [How do I use the Hair Makeup?](https://help.curlsmith.com/en-US/how-do-i-use-the-hair-makeup-489403.md): For a more natural look, apply the Hair Makeup on wet hair as this will allow an easier application and it will cover all locks evenly. For a more intense pop of color apply multiple layers at different drying times (wet hair, half dry, fully dry). M
- [Is Curlsmith suitable for my hair?](https://help.curlsmith.com/en-US/is-curlsmith-suitable-for-my-hair-489405.md): Yes! Curlsmith is designed for all curl types, whether you have waves, curls, or coils. Our products are formulated to nourish and enhance the natural beauty of your hair, no matter its texture or needs. Plus, we offer a variety of collections tailor
- [What does Miracle Shield do?](https://help.curlsmith.com/en-US/what-does-miracle-shield-do-491772.md): The vegan thermal shield is what protects the hair from the heat and helps improve strength by mimicking the natural amino acid composit of keratin. It will offer your hair & some scalp protection from UV, we do recommend to always keep your scalp ou
- [What does the Detox Kit do?](https://help.curlsmith.com/en-US/what-does-the-detox-kit-do-491812.md): The Wash & Scrub is a powerful cleanser, designed to remove build up and exfoliate your scalp, due to this, you must not use this as a regular cleanser. If you wash your hair every day, you could use the system once a week. If you wash your hair once
- [What is Bond Curl Rehab Salve and how do I use it?](https://help.curlsmith.com/en-US/what-is-bond-curl-rehab-salve-and-how-do-i-use-it-491815.md): Medium Porosity: use every 3-4 wash days for 20 minutes. High Porosity: use every 2-3 wash days for 30 minutes.
- [Can you give me more information on your Defrizzion Dryer?](https://help.curlsmith.com/en-US/can-you-give-me-more-information-on-your-defrizzion-dryer-491821.md): Our Defrizzion™ Hair Dryer and its revolutionary diffuser have been designed specifically with the needs of wavy, curly and coily hair in mind. With Ionising DEFRIZZION™ Technology, our dryer, helps reduce frizz for smoother and shinier hair. The ext
- [What's the difference between the Frizz range products and other Frizz taming products in our ranges?](https://help.curlsmith.com/en-US/whats-the-difference-between-the-frizz-range-products-and-other-frizz-taming-products-in-our-ranges-491830.md): The key difference is the active complex used which drives the primary benefit. So while some other products may offer frizz control, their primary benefit might be different such as moisture or strength. This new range is focused primarily on contro
- [Are your products suitable for pregnant/breastfeeding women?](https://help.curlsmith.com/en-US/are-your-products-suitable-for-pregnantbreastfeeding-women-834115.md): Our products are created with ultra-safe and naturally derived ingredients, but just to be on the safe side we do recommend checking in with your doctor before starting to use any new products!
- [Should I use Bond Curl the day before I get my hair colored or wait until after?](https://help.curlsmith.com/en-US/should-i-use-bond-curl-the-day-before-i-get-my-hair-colored-or-wait-until-after-834118.md): We advise to use the protein treatment a week or so before or after you have a color treatment.
- [Why does my hair feel dry after using Bond Curl?](https://help.curlsmith.com/en-US/why-does-my-hair-feel-dry-after-using-bond-curl-834119.md): This is down to the strengthening properties of the treatment and is completely normal! We always advise to follow with a deep conditioning treatment to restore your hairs protein vs moisture balance.
- [What is the difference between your Invincible Volume Mousse and the Bouncy Strength Volume Foam?](https://help.curlsmith.com/en-US/what-is-the-difference-between-your-invincible-volume-mousse-and-the-bouncy-strength-volume-foam-834121.md): While the Bouncy Strength Volume Foam offers some volume benefits, it is primarily a styler designed for hair with medium to high porosity as it is enriched with proteins. Our Invincible Volume Mousse does not include protein.
- [Why do some of your products in the Volume recipe contain Isopropyl alcohol?](https://help.curlsmith.com/en-US/why-do-some-of-your-products-in-the-volume-recipe-contain-isopropyl-alcohol-834122.md): Isopropyl alcohol also known as IPA is tiny bi-product of BTAC (Behentrimonium Chloride). This is an amazing conditioning ingredient used in many cosmetic products due to its great conditioning properties. IPA is part of a carrier system of this cond
- [Why is the Invincible Volume Mousse containing sodium alpha olefin sulphonate which is seen as non curly girl friendly ingredient? Is it a sulphate?](https://help.curlsmith.com/en-US/why-is-the-invincible-volume-mousse-containing-sodium-alpha-olefin-sulphonate-which-is-seen-as-non-curly-girl-friendly-ingredient-is-it-a-sulphate-834123.md): The Invincible Volume Mousse does not contain any sulphate. Sodium alpha olefin sulphonate is actually a sulphonate. Sulphonates ( sulfonates) are a class of materials used to create an aesthetically pleasing foam without the negatives commonly assoc
- [Can you give me more information on your Travel Edition Dryer?](https://help.curlsmith.com/en-US/can-you-give-me-more-information-on-your-travel-edition-dryer-834153.md): A travel dryer for curly hair is an essential item whether you're exploring long-haul destinations or whisking off to a weekend staycation. One thing that remains constant is the need to look and feel your best, that's where the all-new Compact Defri
- [Are Curlsmith products suitable for all curl types?](https://help.curlsmith.com/en-US/are-curlsmith-products-suitable-for-all-curl-types-836978.md): Yes! Curlsmith products are designed for all types of waves, curls, and coils. Whether you have loose waves, tight coils, or anything in between, we’ve got products tailored to meet your specific curl needs. Each collection addresses different concer
- [Is Curlsmith cruelty-free and vegan?](https://help.curlsmith.com/en-US/is-curlsmith-cruelty-free-and-vegan-836979.md): Absolutely! Curlsmith is proud to be 100% cruelty-free and vegan. We never test on animals, and all of our products are made with plant-powered, curl-loving ingredients that respect your hair and the environment. Curlsmith is a vegan haircare brand t
- [Can I combine different Curlsmith recipes?](https://help.curlsmith.com/en-US/can-i-combine-different-curlsmith-recipes-836990.md): Yes, you can! Our products are designed to work beautifully together. Feel free to mix and match products from different recipes to address your hair's unique needs. For example, you can combine moisture-focused products with protein-rich ones to bal
- [What stylers are included in your range?](https://help.curlsmith.com/en-US/what-stylers-are-included-in-your-range-837031.md): When selecting a styler, it can feel like you are a kid in a candy store; the choices are endless. There is a wide range available, from gel, souffle, mousse, or lotion, but which ones will deliver on styling for you. There's so much to consider, don
- [What volumizing products do you have in your range?](https://help.curlsmith.com/en-US/what-volumizing-products-do-you-have-in-your-range-837045.md): The best volumizing products for curly hair have arrived in the form of a whole new recipe; Curlsmith has heard your concerns and come through with a six-piece collection. Regardless of your curl pattern or texture, lack of volume can be a concern. O
- [I need help and advice for my wavy hair](https://help.curlsmith.com/en-US/i-need-help-and-advice-for-my-wavy-hair-837243.md): So you have wavy hair but aren’t quite sure how to look after it. Don’t worry; we’ve got you covered with all the knowledge you need to properly care for and get the most out of your locks. From identifying your wave pattern and characteristics to th
- [What are the best products for frizzy hair?](https://help.curlsmith.com/en-US/what-are-the-best-products-for-frizzy-hair-838204.md): Frizz has become a ‘dirty’ word in the curly world. It is something that many curlies try to eradicate altogether, but we are here to give you some realism; a little frizz is normal for textured hair, and ‘frizz-free’ doesn’t exist. We don’t believe
- [What are the best products for shiny hair?](https://help.curlsmith.com/en-US/what-are-the-best-products-for-shiny-hair-860611.md): Curly hair tends to be less shiny naturally compared to straight hair due to the texture dispersing light as it reflects. There are several ways to improve the natural shine of your curls, including keeping the hair free of build-up and preventing da
- [What gels do you have in your range?](https://help.curlsmith.com/en-US/what-gels-do-you-have-in-your-range-860612.md): The best gels for curly hair are great for hold and definition, but have you ever tried to search for one online? The choice is overwhelming. Thankfully the following guide will help to determine the best gel for your individual needs. With a range o
- [How do I use the Shake + Shine mist?](https://help.curlsmith.com/en-US/how-do-i-use-the-shake-+-shine-mist-860741.md): You spoke, and we listened. Shake + Shine is our new refresher mist that will help revive your curls. This bi-phase mist is the perfect refresher made without drying alcohols. Enriched with seven hyaluronic acids and seaweed, it reactivates curls, in
- [What hairspray is best for my hair?](https://help.curlsmith.com/en-US/what-hairspray-is-best-for-my-hair-860760.md): Hairspray for holding curls is such an underrated step that can really be helpful in your curly hair routine. Hairspray is typically a product associated with straight hair and heat-styled looks because most hairsprays contain ingredients that can be
- [Is the Fragrance-Free Strong Hold Gel a replacement for the Shine Gel?](https://help.curlsmith.com/en-US/is-the-fragrance-free-strong-hold-gel-a-replacement-for-the-shine-gel-1104316.md): Yes! The Strong Hold Gel in our Fragrance-Free range is the same formula as our Shine Gel—just with a new name and updated packaging.
- [Is the Fragrance-Free Leave-In Cream a replacement for the Shine Cream?](https://help.curlsmith.com/en-US/is-the-fragrance-free-leave-in-cream-a-replacement-for-the-shine-cream-1104318.md): Yes! The Leave-In Cream is the exact same formula as our Shine Cream, now part of the Fragrance-Free range with a fresh new look.
- [Is the Fragrance-Free range suitable for all curl types and textures?](https://help.curlsmith.com/en-US/is-the-fragrance-free-range-suitable-for-all-curl-types-and-textures-1104319.md): Yes! No matter your curl pattern—whether wavy, curly, or coily—this range is designed to work beautifully for you.
- [Are your products vegan?](https://help.curlsmith.com/en-US/are-your-products-vegan-1104320.md): Absolutely! Our products are 100% vegan.
- [Does your fragrance-free formula contain any masking fragrances?](https://help.curlsmith.com/en-US/does-your-fragrance-free-formula-contain-any-masking-fragrances-1104321.md): Nope! We don’t use any masking agents in our formula.
- [Is the Fragrance-Free range safe for colored hair?](https://help.curlsmith.com/en-US/is-the-fragrance-free-range-safe-for-colored-hair-1104323.md): Yes, the fragrance-free range is safe for colored hair.
- [Do the products in the Fragrance-Free range have a scent?](https://help.curlsmith.com/en-US/do-the-products-in-the-fragrance-free-range-have-a-scent-1104324.md): Our Fragrance-Free range does not contain any ingredients that have been added to impart a scent, however you might notice a light scent from the natural ingredients used in the formula.
- [What’s the difference between unscented and fragrance-free products?](https://help.curlsmith.com/en-US/what%E2%80%99s-the-difference-between-unscented-and-fragrance-free-products-1104325.md): Fragrance-free products, like our range, don’t contain any added fragrances or masking agents to cover up ingredient smells. Unscented products, on the other hand, may use masking agents or be formulated specifically to have no scent.
- [Which is better: unscented or fragrance-free products?](https://help.curlsmith.com/en-US/which-is-better-unscented-or-fragrance-free-products-1104327.md): Both types of products can be beneficial for individuals with sensitive skin, but fragrance-free products may be the better choice for people prone to allergies or irritation caused by fragrances.
- [What are the key benefits of the Fragrance-Free range?](https://help.curlsmith.com/en-US/what-are-the-key-benefits-of-the-fragrance-free-range-1104329.md): This range is perfect for anyone looking for gentle, effective products without added fragrance. It delivers moisture, definition, and shine while being suitable for those of us prone to fragrance sensitivity.
- [CURL RESET DETOX SHAMPOO](https://help.curlsmith.com/en-US/curl-reset-detox-shampoo-1172912.md): LET’S TALK DIRTY. When was your last wash day? We know everyone’s different. It’s time to clean-up your shampoo routine and find the right product for all your wash days. A deep cleansing shampoo that helps removes build- up, dirt and hard water mine
- [CurlFit Reviving Mist](https://help.curlsmith.com/en-US/curlfit-reviving-mist-5316445.md): What are the key ingredients in your CurlFit Reviving Mist formula?. The key ingredients are Micellar cleanser agent, Tropical fruit extract & Peppermint oil. Why did you choose those key ingredients?. The key ingredients were chosen for their renown
- [Why do you use Sodium Hydroxide in your products?](https://help.curlsmith.com/en-US/why-do-you-use-sodium-hydroxide-in-your-products-92396.md): Information about our Ingredients
- [Is there gluten in your products?](https://help.curlsmith.com/en-US/is-there-gluten-in-your-products-92397.md): Information about our Ingredients
- [Is there soy in your products?](https://help.curlsmith.com/en-US/is-there-soy-in-your-products-92398.md): Information about our Ingredients
- [Are your products suitable for people who have a nut allergy?](https://help.curlsmith.com/en-US/are-your-products-suitable-for-people-who-have-a-nut-allergy-92399.md): Information about our Ingredients
- [Why do you use Phenoxyethanol in your products?](https://help.curlsmith.com/en-US/why-do-you-use-phenoxyethanol-in-your-products-92400.md): Information about our Ingredients
- [Are your Fragrances natural or synthetic?](https://help.curlsmith.com/en-US/are-your-fragrances-natural-or-synthetic-92401.md): Information about our Ingredients
- [Which products in your lines contain Proteins?](https://help.curlsmith.com/en-US/which-products-in-your-lines-contain-proteins-92402.md): Information about our Ingredients
- [What is the Ph level of your products?](https://help.curlsmith.com/en-US/what-is-the-ph-level-of-your-products-92403.md): Information about our Ingredients
- [Why do you use PVP in your products?](https://help.curlsmith.com/en-US/why-do-you-use-pvp-in-your-products-92404.md): Information about our Ingredients
- [Are your products water soluble?](https://help.curlsmith.com/en-US/are-your-products-water-soluble-92405.md): Information about our Ingredients
- [Which of your products contain Aloe Vera?](https://help.curlsmith.com/en-US/which-of-your-products-contain-aloe-vera-92406.md): Information about our Ingredients
- [Which of your products contain Coconut Oil?](https://help.curlsmith.com/en-US/which-of-your-products-contain-coconut-oil-92407.md): Information about our Ingredients
- [Isopropyl Alcohol](https://help.curlsmith.com/en-US/isopropyl-alcohol-491823.md): Isopropyl Alcohol is a material that serves as a process aid in one of our highly effective conditioning ingredients, and is present in very tiny amounts. While IPA on it's own and in high amounts would be drying to the hair, our skilled formulators
- [Do Elixir and Booster work for alopecia?](https://help.curlsmith.com/en-US/do-elixir-and-booster-work-for-alopecia-491829.md): Our study shows results mainly for Androgenic Alopecia, but we have positive feedback also from many people with Traction Alopecia.
- [Route Parcel Protection (US optional insurance)](https://help.curlsmith.com/en-US/route-parcel-protection-(us-optional-insurance)-491825.md): We’ve partnered with Route Protect to help protect your order against loss, damage, or theft while in transit to you. Now every order placed through our online store will have the option to add premium package protection and tracking services from Ro
- [How do I return items that I am not satisfied with?](https://help.curlsmith.com/en-US/how-do-i-return-items-that-i-am-not-satisfied-with-833994.md): We hope you love your purchase! However, we understand sometimes something may not be quite right for you. If you are not satisfied with your purchase and wish to return it, please reach out to our customer service team who will be happy to help.We o
- [How do I request a free return label for an item I want to return?](https://help.curlsmith.com/en-US/how-do-i-request-a-free-return-label-for-an-item-i-want-to-return-834001.md): To request a free return label for an item you wish to return, please email us with your order number and the reasons for returning the item. We are more than happy to assist you with the return process and pride ourselves on ensuring our products me
- [The products make my hair crunchy or give me a wet look](https://help.curlsmith.com/en-US/the-products-make-my-hair-crunchy-or-give-me-a-wet-look-92409.md): Tips for Curly Hair
- [My curls aren't defined and look inconsistent](https://help.curlsmith.com/en-US/my-curls-arent-defined-and-look-inconsistent-92410.md): Tips for Curly Hair
- [My curls dry with frizz and fly-aways](https://help.curlsmith.com/en-US/my-curls-dry-with-frizz-and-fly-aways-92411.md): Tips for Curly Hair
- [My curls aren't smooth and shiny](https://help.curlsmith.com/en-US/my-curls-arent-smooth-and-shiny-92412.md): Tips for Curly Hair
- [My curls are falling flat and look dry](https://help.curlsmith.com/en-US/my-curls-are-falling-flat-and-look-dry-92413.md): Tips for Curly Hair
- [I want to debunk common curl myths](https://help.curlsmith.com/en-US/i-want-to-debunk-common-curl-myths-92570.md): Wavy Hair:. https://www.youtube.com/c/SwavyCurlyCourtney. https://www.youtube.com/c/hanzcurls. Coily Hair:. https://www.youtube.com/c/BlackGirlCurls. https://www.youtube.com/c/AfopeAtoyebi. Curly Hair:. https://www.youtube.com/user/BiancaReneeToday.
- [I feel the Wash and Scrub makes my hair too dry](https://help.curlsmith.com/en-US/i-feel-the-wash-and-scrub-makes-my-hair-too-dry-491826.md): This product is a clarifying shampoo. It has been designed to provide deep cleansing to your. scalp, and therefore should only be used every 4-5 washes or it might dry the hair out. Think about it as a clay mask for your face – you wouldn’t use that
- [My scalp is itchy/flaky, what do I do?](https://help.curlsmith.com/en-US/my-scalp-is-itchyflaky-what-do-i-do-491827.md): Do you use the co-wash as your regular cleanser?. If you tend to have a very sensitive scalp, strictly co-washing may become difficult. If there is still product buildup left in your hair after you wash, it may begin to irritate your scalp. If you fi
- [I feel like the Conditioning Wash doesn’t clean my hair enough](https://help.curlsmith.com/en-US/i-feel-like-the-conditioning-wash-doesn%E2%80%99t-clean-my-hair-enough-491828.md): Is this the first time you use a co-wash instead of a traditional shampoo?. Sometimes our hair needs a bit of time to get used to the change of formula. Co-washes and traditional. shampoos cleanse the hair in a very different way. Shampoos have a hig
- [How can I tell my hair’s level of porosity?](https://help.curlsmith.com/en-US/how-can-i-tell-my-hair%E2%80%99s-level-of-porosity-834044.md): Hair porosity refers to the hair’s ability to absorb and retain water. There are 3 main types of hair porosity and your type is often dictated by your genetics, as well as how you treat it. Understand your hair porosity with our expert guide which sh
- [I need help finding my hair type](https://help.curlsmith.com/en-US/i-need-help-finding-my-hair-type-838050.md): Curly hair types are extensive, so discovering what type yours is, is an essential step in figuring out the best routine for your locks. Caring for your tresses begins with identifying your curly hair type, and what it needs. Our expert guide walks y
- [How should I care for my type 2A hair?](https://help.curlsmith.com/en-US/how-should-i-care-for-my-type-2a-hair-838071.md): Type 2A hair is the loosest form of wavy hair on the curl chart, which specifies three types of beautiful waves: 2A, 2B, and 2C. Each type of wave requires a different approach in terms of care, products, and identification, so join us as we discover
- [How should I care for my type 2C hair?](https://help.curlsmith.com/en-US/how-should-i-care-for-my-type-2c-hair-838116.md): Do you have type 2C hair? Perhaps you’re not sure how to identify your hair pattern and often feel like you teeter between wavy and curly hair. Textured hair is so unique and many of us have multiple hair patterns on our heads. Knowing your wavy hair
- [How should I care for my type 2B hair?](https://help.curlsmith.com/en-US/how-should-i-care-for-my-type-2b-hair-838121.md): Type 2B hair, alongside type 2A and 2C, form three different categories of waves, classified as type 2 hair on the curl chart. Which category you fall into depends on how tight your wave pattern is. Here we explore type 2B hair, uncovering everything
- [How should I care for my coily hair?](https://help.curlsmith.com/en-US/how-should-i-care-for-my-coily-hair-838126.md): So you have coily hair but are unsure of how you should be looking after it. With every hair type, knowing how to look after it is essential to have gorgeous locks. That’s why we’ve put together an ultimate guide to coily hair, from exactly what it i
- [How should I care for my curly hair?](https://help.curlsmith.com/en-US/how-should-i-care-for-my-curly-hair-838130.md): Curly hair comes in many forms, and this guide will enlighten you on everything you need to know to care for this type in the best way possible. From how to identify your curls, to how to wash and care for them, with this knowledge, you’ll have gorge
- [How should I look after my type 3 hair?](https://help.curlsmith.com/en-US/how-should-i-look-after-my-type-3-hair-838181.md): Type 3 hair is the most common curl type. The defined, corkscrew-shaped curls are everything people with this hair type strive to achieve, but getting the look is not as easy as it seems. This guides helps break down the characteristics of type 3 hai
- [How should I look after my type 4 hair?](https://help.curlsmith.com/en-US/how-should-i-look-after-my-type-4-hair-838184.md): Type 4 hair is the most delicate of all the hair types. To care for it properly it’s important to understand its characteristics and needs. Our guide will help you identify it and also provide you top care tips to enhance its natural pattern. Also kn
- [I'm not sure if my curls need protein or moisture](https://help.curlsmith.com/en-US/im-not-sure-if-my-curls-need-protein-or-moisture-838192.md): Does my hair need protein or moisture? This is the question we all find ourselves deliberating on when we’re facing an issue with our curls, or when we’re going to pick out products. However, our curls need both, and it’s often not an issue of needin
- [How can I stop my hair being flat and enhance volume?](https://help.curlsmith.com/en-US/how-can-i-stop-my-hair-being-flat-and-enhance-volume-838238.md): Do you struggle to boost volume and avoid flatness in your curly hair? One of the biggest complaints of new curlies, especially those with finer or lower density locks, is lack of volume or strands that seem to deflate throughout the day. Voluminous
- [What is the Curlsmith four-step method?](https://help.curlsmith.com/en-US/what-is-the-curlsmith-four-step-method-841131.md): The Curlsmith 4 step method helps you transform your wavy, curly or coily hair. We look through the products in each of our 4 steps so you can choose your product for your unique hair type. Step 1: Cleanse. Step 2: Condition. Step 3: Moisturize. Step
- [I already have an account. Do I need to create a new one to earn rewards?](https://help.curlsmith.com/en-US/i-already-have-an-account-do-i-need-to-create-a-new-one-to-earn-rewards-105513.md): We took care of that for you! All customers with an active account were automatically enrolled in our rewards program.
- [How do I earn points?](https://help.curlsmith.com/en-US/how-do-i-earn-points-105514.md): Every time you make a purchase on our site you will earn 1 point per $1 spent. Please see the Curlsmith Rewards page to view other ways to earn points.
- [How do I check my points balance?](https://help.curlsmith.com/en-US/how-do-i-check-my-points-balance-105515.md): You can check your points balance by clicking the account icon at the top right of the website or by going to curlsmith.com/pages/rewards and clicking "Login"
- [Will I receive points for my previous purchases?](https://help.curlsmith.com/en-US/will-i-receive-points-for-my-previous-purchases-105516.md): No, unfortunately points are not retroactive to past purchases.
- [Do my points have an expiry date?](https://help.curlsmith.com/en-US/do-my-points-have-an-expiry-date-105517.md): Yes, they expire after 1 year of inactivity. Inactivity refers to customers who have not earned or redeemed any points within the selected time frame. Customers who exceed 1 year without earning or redeeming points will lose their accrued point balan
- [Does my Tier status expire?](https://help.curlsmith.com/en-US/does-my-tier-status-expire-105518.md): Yes, your tier status will reset each rolling year. A twelve month timer is activated once a customer enters a tier. For example, a customer who crossed the tier entry threshold on March 3rd, 2022 will retain that tier until March 3rd, 2023 (assuming
- [Can I redeem all my points at once?](https://help.curlsmith.com/en-US/can-i-redeem-all-my-points-at-once-105519.md): No, you can redeem your points in increments of $5, $10, $15, $20 and $25 off.
- [Do I need to make a minimum purchase to use my points?](https://help.curlsmith.com/en-US/do-i-need-to-make-a-minimum-purchase-to-use-my-points-105520.md): No minimum purchase amount is required.
- [I received a referral from a friend. Do I need to spend a minimum amount to receive my $5 off?](https://help.curlsmith.com/en-US/i-received-a-referral-from-a-friend-do-i-need-to-spend-a-minimum-amount-to-receive-my-dollar5-off-105521.md): Yes, you need to spend a minimum amount of $50 on our website in order to use your discount.
- [Can I combine my Rewards with other offers?](https://help.curlsmith.com/en-US/can-i-combine-my-rewards-with-other-offers-105522.md): No, rewards are not able to be combined with other offers.
- [Are there any limitations to the Birthday Reward?](https://help.curlsmith.com/en-US/are-there-any-limitations-to-the-birthday-reward-105523.md): Yes, you cannot claim a birthday reward until 30 days after you join the program.
- [Once I reach a new tier, will all my points receive a tier multiplier?](https://help.curlsmith.com/en-US/once-i-reach-a-new-tier-will-all-my-points-receive-a-tier-multiplier-105524.md): Points earned within each tier are eligible for the tier multiplier. Points earned in previous tiers are subject to the point multiplier of that tier.
- [What happens if I decide to get a refund?](https://help.curlsmith.com/en-US/what-happens-if-i-decide-to-get-a-refund-105525.md): Once a refund is successfully processed, the customer's tier eligibility is automatically recalculated. In the event that the customer is no longer eligible for their tier status as a result, they will be downgraded according to Tier Downgrade settin
- [How do I get points for leaving a review?](https://help.curlsmith.com/en-US/how-do-i-get-points-for-leaving-a-review-105526.md): You must leave a review through the automated review request sent to you via email. You can only receive points for one review per order. Multiple reviews left for a single order will only be given points once per purchase. When uploading your photos
- [I referred a friend but I didn’t get the reward. Why not?](https://help.curlsmith.com/en-US/i-referred-a-friend-but-i-didn%E2%80%99t-get-the-reward-why-not-105527.md): Your friend must use their valid referral link, self-referrals are not allowed (the IP address/User agent must not be mismatched), your friend must make a minimum purchase of $50, this must be the friend's first purchase & on-site pop ups must be ena
- [How does Curlsmith Rewards work?](https://help.curlsmith.com/en-US/how-does-curlsmith-rewards-work-156037.md): Once you join Curlsmith Rewards by creating an account, every time you make a purchase on our site you will earn 1 point per £1 spent. Please see the Curlsmith Rewards page to view other ways to earn points. Once you reach 100 points you can redeem t
- [How do I join Curlsmith Rewards?](https://help.curlsmith.com/en-US/how-do-i-join-curlsmith-rewards-156036.md): To join Curlsmith Rewards, simply visit our Rewards page and click join now. It's completely free to join, and you will earn your first 25 points just for signing up! If you already have an active account, you have automatically been enrolled in the
- [How can I redeem my loyalty points during checkout?](https://help.curlsmith.com/en-US/how-can-i-redeem-my-loyalty-points-during-checkout-834019.md): To redeem your loyalty points, log in to your customer account and use the dropdown to apply them during checkout. Please ensure that no other discounts or promotions are already applied as only one discount code can be used per order.
- [Why should I get a Curlsmith subscription?](https://help.curlsmith.com/en-US/why-should-i-get-a-curlsmith-subscription-297859.md): There are loads of benefits to subscribing to your fave products! You'll get 15% off every subscription order, loyalty points, and subscriber only promotions.
- [Can I make changes to my subscription?](https://help.curlsmith.com/en-US/can-i-make-changes-to-my-subscription-297860.md): We will email you 3 days before your subscription is due to trigger so that any changes that you need to make can be done before the subscription triggers. You can easily modify, skip or cancel your delivery in your account. To cancel your delivery w
- [Can I skip a charge?](https://help.curlsmith.com/en-US/can-i-skip-a-charge-297862.md): Yes, by all means. Simply go to Account > Subscriptions > Delivery. Schedule and click Skip to skip this product for the required number of days.
- [Can I swap the product I have on subscription?](https://help.curlsmith.com/en-US/can-i-swap-the-product-i-have-on-subscription-297864.md): Yes, you can easily swap products. Just log into your account, click manage subscriptions and click edit next to the product you wish to swap. Now click on the product itself and select your new favourite.
- [How do I add a product to my subscription?](https://help.curlsmith.com/en-US/how-do-i-add-a-product-to-my-subscription-297865.md): To add a product to your subscription simply log into your account, click Manage Subscription and click Add Product at the top of your subscription screen. You can also increase quantities of your products by clicking Edit and amending the quantity.
- [Do I have to give notice to cancel my subscription?](https://help.curlsmith.com/en-US/do-i-have-to-give-notice-to-cancel-my-subscription-297866.md): If you decide to cancel your subscription please give us 3 business days' notice before your next delivery is due to ensure this can be cancelled in time.
- [Can I change the frequency of my subscription deliveries?](https://help.curlsmith.com/en-US/can-i-change-the-frequency-of-my-subscription-deliveries-297867.md): Yes, no problem. Just head to your customer portal where you will be able to amend the frequency of your order.
- [How do I reactivate my subscription?](https://help.curlsmith.com/en-US/how-do-i-reactivate-my-subscription-297868.md): If you'd like to reactivate a cancelled product, you can reactivate at any time by simply pressing Reactivate in your customer portal.
- [How do I update my payment method?](https://help.curlsmith.com/en-US/how-do-i-update-my-payment-method-297870.md): Simply go to Account > Manage Subscriptions > Billing information to update your details. Please click Save.
- [How do I update my address?](https://help.curlsmith.com/en-US/how-do-i-update-my-address-297871.md): Simply go to Account > Subscriptions > Address & Payment Details to update your details. Please click Save.
- [Can I benefit from promotions in conjunction with a subscription item?](https://help.curlsmith.com/en-US/can-i-benefit-from-promotions-in-conjunction-with-a-subscription-item-406654.md): Promotional offers are available for one-time purchases only and can not be used in conjunction with subscription items.
- [Can I add one-time products to my subscription order?](https://help.curlsmith.com/en-US/can-i-add-one-time-products-to-my-subscription-order-968880.md): Yes, you can! Head to your subscriber portal in My Account, or click the link in any subscription email we have sent you. There you will be able to select one-time add ons to be included with your next subscription order.
- [How can I report a missing item from my order?](https://help.curlsmith.com/en-US/how-can-i-report-a-missing-item-from-my-order-833991.md): To report a missing item, please contact our customer service team providing details of your order and the missing item. Once we verify with the courier that the parcel has been delivered, we will take necessary steps to resolve the issue. Please ens
- [Can I apply a discount code to my order after it has been placed?](https://help.curlsmith.com/en-US/can-i-apply-a-discount-code-to-my-order-after-it-has-been-placed-833998.md): If you have forgotten to apply a discount code to your order, please contact us immediately. We can adjust the price by applying the promotion code and issuing a refund for the discount amount. Refunds will be processed within 5-7 business days and w
- [What should I do if my order arrives damaged?](https://help.curlsmith.com/en-US/what-should-i-do-if-my-order-arrives-damaged-834000.md): In the unfortunate event that you receive your order and discover that one or more items have been damaged during shipping, please contact our customer service team right away and we will respond as soon as we can! We'd like to apologise for your inc
- [What is your shipping policy?](https://help.curlsmith.com/en-US/what-is-your-shipping-policy-834007.md): At Curlsmith we offer FREE Shipping if you spend $35 or more. If you spend under $35 we offer the below options:. Depending on your location, delivery may take between 4-7 business days from when the order is processed. If you place the order after 1
- [Can I change my order or shipping address after I've placed it?](https://help.curlsmith.com/en-US/can-i-change-my-order-or-shipping-address-after-ive-placed-it-834008.md): Unfortunately, once an order has processed or shipped, we cannot change the items or the shipping address. Please ensure the order and delivery details are correct before submitting your order. We apologise for any inconvenience.
- [What should I do if my delivery is delayed or hasn’t arrived yet?](https://help.curlsmith.com/en-US/what-should-i-do-if-my-delivery-is-delayed-or-hasn%E2%80%99t-arrived-yet-834009.md): If your order appears to be delayed or missing, please check the most recent tracking updates via the tracking link provided. If there has been no movement for a few days, please be patient as the shipment may take additional days beyond the estimate
- [How can I opt-out of additional shipping protection during checkout?](https://help.curlsmith.com/en-US/how-can-i-opt-out-of-additional-shipping-protection-during-checkout-834010.md): To opt-out of additional shipping protection, simply deselect the option for Route Parcel Protection during the checkout stage. This will ensure you are only charged the normal shipping fee without extra protection costs.
- [Can I add a product to my order after it's been placed?](https://help.curlsmith.com/en-US/can-i-add-a-product-to-my-order-after-its-been-placed-834011.md): We are sorry to hear you forgot to add an item to your recently placed order! Unfortunately, we are unable to edit an order once it has been placed. We are really sorry for any disappointment this may cause.
- [What action should I take if there has been an unsuccessful delivery attempt?](https://help.curlsmith.com/en-US/what-action-should-i-take-if-there-has-been-an-unsuccessful-delivery-attempt-834013.md): If you are experiencing unsuccessful delivery attempts, it's best to contact the delivery company's customer service to resolve the issue. They will provide information on why the delivery was unsuccessful and assist in arranging for a successful del
- [How can I report a delivery discrepancy, such as not receiving a package that shows as delivered?](https://help.curlsmith.com/en-US/how-can-i-report-a-delivery-discrepancy-such-as-not-receiving-a-package-that-shows-as-delivered-834015.md): If your order has been marked as delivered but you have not received it, please check your community mailbox or parcel locker first using the provided locker code. If you still cannot find the package, please contact our customer service team and we
- [What is the procedure for reporting leaks and requesting replacement products?](https://help.curlsmith.com/en-US/what-is-the-procedure-for-reporting-leaks-and-requesting-replacement-products-834016.md): In the unfortunate event that an order has been received with leaked products, please contact our customer service team promptly and provide photos if possible, and we will respond as soon as we can. We'd like to apologise for the inconvenience!
- [How do I initiate a return for a damaged package and place a separate new order?](https://help.curlsmith.com/en-US/how-do-i-initiate-a-return-for-a-damaged-package-and-place-a-separate-new-order-834021.md): In the unfortunate event that you receive your order and discover that one or more items have been damaged during shipping, please contact our customer service team right away and we will respond as soon as we can! We'd like to apologise for your inc
- [What should I do if I've been charged incorrectly after applying a discount code?](https://help.curlsmith.com/en-US/what-should-i-do-if-ive-been-charged-incorrectly-after-applying-a-discount-code-834039.md): If you believe there has been an error after applying a discount code, please reach out to us with the details of your order. We will review your inquiry, and if a refund is due, we will apply the correct promotion code and process the refund back to
- [Why did I receive a product with different packaging?](https://help.curlsmith.com/en-US/why-did-i-receive-a-product-with-different-packaging-1822772.md): We’re giving our packaging a fresh new look. While we transition, your order might show up looking a little different than the pictures—but don’t worry, it’s still the same great product inside!
- [Why doesn’t the packaging match the image on the website?](https://help.curlsmith.com/en-US/why-doesn%E2%80%99t-the-packaging-match-the-image-on-the-website-1822773.md): We’re currently transitioning to our new look, so your order may contain either the classic packaging or the updated version, depending on stock availability.We’re doing this gradually to avoid waste—and both versions contain the exact same product i
- [Has the formula changed too, or just the packaging?](https://help.curlsmith.com/en-US/has-the-formula-changed-too-or-just-the-packaging-1823002.md): The formulas haven’t changed. We’re simply introducing a new packaging design that makes it easier to identify each product’s function. Some labels may look different or feature new names, but the product inside is the same Curlsmith goodness.
- [How do I apply a promotional code to my order?](https://help.curlsmith.com/en-US/how-do-i-apply-a-promotional-code-to-my-order-836788.md): Applying a promo code to your Curlsmith order is quick and easy! Just follow these steps:. Please note: Promo codes cannot be combined. This includes redeeming points, applying discounts, paying by installment, subscribing to products and applying an
- [What should I do if my promotional code doesn't work?](https://help.curlsmith.com/en-US/what-should-i-do-if-my-promotional-code-doesnt-work-836789.md): If you're having trouble applying your promo code, here are some quick troubleshooting steps to follow:. 1. Double-check the code: Ensure you’ve entered the promo code exactly as it was provided (check for any typos or spaces). 2. Check the expiratio
- [What discounts are currently available?](https://help.curlsmith.com/en-US/what-discounts-are-currently-available-838264.md): At Curlsmith, we love treating our curl friends to special offers! We run exciting promotions across each month, so be sure to check back often for the latest deals. Want to get started with a discount right away? Complete our quick 2-minute curl qui
- [What’s included in the Exclusive Dryer Bundle?](https://help.curlsmith.com/en-US/what%E2%80%99s-included-in-the-exclusive-dryer-bundle-1110551.md): When you purchase the Defrizzion Dryer & XXL Diffuser, you’ll receive two FREE items (worth $28.50):. This bundle is designed to give you frizz-free, defined curls with added protection and styling ease. The Defrizzion Dryer with its XXL Diffuser min
- [What is your Last Chance To Buy promotion?](https://help.curlsmith.com/en-US/what-is-your-last-chance-to-buy-promotion-1360640.md): Our Last Chance to Buy promotion features a selection of Curlsmith products at up to 50% off, including items like the Post Wash Calming Conditioner, Full Body Thickening Lotion, Super Slip Pre-Wash Primer, Shine Shampoo, Glow Perfecting Conditioner,
- [What are the details of your BOGO50 offer on Shampoos and Conditioners?](https://help.curlsmith.com/en-US/what-are-the-details-of-your-bogo50-offer-on-shampoos-and-conditioners-2855732.md): For a limited time, when you buy one full-size Curlsmith shampoo or conditioner, you’ll get a second for 50% off.You’ll also enjoy free U.S. shipping on orders over $35, and CA orders over $65. Offer valid only on our US and Canadian websites, curlsm
- [Who are Curlsmith?](https://help.curlsmith.com/en-US/who-are-curlsmith-838281.md): Curlsmith was born out of a community of people with textured hair sharing their haircare tips, home remedies and frustrations with products on the market not made specifically for their needs. Working with our curly community we created the Curlsmit
- [Why has Curlsmith changed? What’s going on?](https://help.curlsmith.com/en-US/why-has-curlsmith-changed-what%E2%80%99s-going-on-2229221.md): We’ve given Curlsmith a brand refresh to make it simpler, clearer, and more intuitive for you to find the right products.It’s the same Curlsmith you know and love — just with a fresh new look and a more organised structure to make your routine easier
- [Are the formulas changing?](https://help.curlsmith.com/en-US/are-the-formulas-changing-2229243.md): Nope! The core formulas remain exactly the same.We’ve simply updated the packaging and structure to help you find what your curls need more easily. We’ve also taken the initiative to remove EDTA from 11 products and replaced it with a more environmen
- [Why are there new ingredients listed on the labels?](https://help.curlsmith.com/en-US/why-are-there-new-ingredients-listed-on-the-labels-2229259.md): Recent regulations require us to list potential allergens found in fragrance blends, even if nothing in the formula has changed.So don’t worry — the fragrance and performance are exactly the same. We’re just being extra transparent.
- [What's changed with the product structure?](https://help.curlsmith.com/en-US/whats-changed-with-the-product-structure-2229262.md): We’ve grouped our products into three simple categories:. Wash Day Care – Shampoos, conditioners, and leave-ins (Step 1–3). Stylers – Choose by hold level, from soft (1) to strong (10). Extra Love – Treatments for repair, refresh, or added protection
- [Is the Curlsmith 4-step method gone?](https://help.curlsmith.com/en-US/is-the-curlsmith-4-step-method-gone-2229263.md): Not gone — just evolved!We’ve moved to a 3-step core routine (Cleanse, Condition, Leave-In), which gives you flexibility to add the stylers and treatments that best suit your curls. This new system makes it easier to mix, match, and personalise your
- [How can I figure out what to buy now?](https://help.curlsmith.com/en-US/how-can-i-figure-out-what-to-buy-now-2229266.md): We’ve made it easier than ever to find your perfect routine.Take our updated Curl Quiz to get a personalised Curl Recipe — we’re here to help you build a curl care lineup that works for you.
- [Can you tell me about the new Curlsmith look/packaging?](https://help.curlsmith.com/en-US/can-you-tell-me-about-the-new-curlsmith-lookpackaging-2226473.md): Curlfriends, gather round because we’ve got something exciting to share!. At Curlsmith, we’ve always been more than just haircare. We’re a community. A family of curlies, coilies, and wavies who share everything from wash day wins to styling tips and
- [Will I receive the old packaging, or the new packaging?](https://help.curlsmith.com/en-US/will-i-receive-the-old-packaging-or-the-new-packaging-2229306.md): We’re giving our packaging a fresh new look. While we transition, your order might show up looking a little different to the pictures and packaging may vary—but don’t worry, it’s still the same great product inside!