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<p>Unfortunately, once an order has processed or shipped, we cannot change the items or the shipping address. <span dir="ltr" id="isPasted">Please ensure the order and delivery details are correct before submitting your order. We apologise for any inconvenience.</span></p>

Unfortunately, once an order has processed or shipped, we cannot change the items or the shipping address. Please ensure the order and delivery details are correct before submitting your order. We apologise for any inconvenience.

Can I change my order or shipping address after I've placed it?

My Order

I already have an account. Do I need to create a new one to earn rewards?

How do I earn points?

How do I check my points balance?

Will I receive points for my previous purchases?

Do my points have an expiry date?

Does my Tier status expire?

Can I redeem all my points at once?

Do I need to make a minimum purchase to use my points?

I received a referral from a friend. Do I need to spend a minimum amount to receive my $5 off?

Can I combine my Rewards with other offers?

Are there any limitations to the Birthday Reward?

Once I reach a new tier, will all my points receive a tier multiplier?

What happens if I decide to get a refund?

How do I get points for leaving a review?

I referred a friend but I didn’t get the reward. Why not?

How does Curlsmith Rewards work?

How do I join Curlsmith Rewards?

How can I redeem my loyalty points during checkout?

Rewards

Why should I get a Curlsmith subscription?

Can I make changes to my subscription?

Can I skip a charge?

Can I swap the product I have on subscription?

How do I add a product to my subscription?

Do I have to give notice to cancel my subscription?

Can I change the frequency of my subscription deliveries?

How do I reactivate my subscription?

How do I update my payment method?

How do I update my address?

Can I benefit from promotions in conjunction with a subscription item?

Can I add one-time products to my subscription order?

Subscriptions

How can I report a missing item from my order?

Can I apply a discount code to my order after it has been placed?

What should I do if my order arrives damaged?

What is your shipping policy?

What should I do if my delivery is delayed or hasn’t arrived yet?

How can I opt-out of additional shipping protection during checkout?

Can I add a product to my order after it's been placed?

What action should I take if there has been an unsuccessful delivery attempt?

How can I report a delivery discrepancy, such as not receiving a package that shows as delivered?

What is the procedure for reporting leaks and requesting replacement products?

How do I initiate a return for a damaged package and place a separate new order?

What should I do if I've been charged incorrectly after applying a discount code?

Why did I receive a product with different packaging?

Why doesn’t the packaging match the image on the website?

Has the formula changed too, or just the packaging?

How do I apply a promotional code to my order?

What should I do if my promotional code doesn't work?

What discounts are currently available?

What’s included in the Exclusive Dryer Bundle?

What is your Last Chance To Buy promotion?

What are the details of your BOGO50 offer on Shampoos and Conditioners?

Promotions

Who are Curlsmith?

Why has Curlsmith changed? What’s going on?

Are the formulas changing?

Why are there new ingredients listed on the labels?

What's changed with the product structure?

Is the Curlsmith 4-step method gone?

How can I figure out what to buy now?

Can you tell me about the new Curlsmith look/packaging?

Will I receive the old packaging, or the new packaging?

Curlsmith Brand Refresh

About Us

Can I use the Fragrance-Free range alongside your other Curlsmith products?

Can I change my order or shipping address after I've placed it?Updated 16 days ago