Information on your Curlsmith order
To report a missing item, please contact our customer service team providing details of your order and the missing item. Once we verify with the courier that the parcel has been delivered, we will take necessary steps to resolve the issue. Please ens
If you have forgotten to apply a discount code to your order, please contact us immediately. We can adjust the price by applying the promotion code and issuing a refund for the discount amount. Refunds will be processed within 5-7 business days and w
In the unfortunate event that you receive your order and discover that one or more items have been damaged during shipping, please contact our customer service team right away and we will respond as soon as we can! We'd like to apologise for your inc
At Curlsmith we offer FREE Shipping if you spend $35 or more. If you spend under $35 we offer the below options:. Depending on your location, delivery may take between 4-7 business days from when the order is processed. If you place the order after 1
Unfortunately, once an order has processed or shipped, we cannot change the items or the shipping address. Please ensure the order and delivery details are correct before submitting your order. We apologise for any inconvenience.
If your order appears to be delayed or missing, please check the most recent tracking updates via the tracking link provided. If there has been no movement for a few days, please be patient as the shipment may take additional days beyond the estimate
To opt-out of additional shipping protection, simply deselect the option for Route Parcel Protection during the checkout stage. This will ensure you are only charged the normal shipping fee without extra protection costs.
We are sorry to hear you forgot to add an item to your recently placed order! Unfortunately, we are unable to edit an order once it has been placed. We are really sorry for any disappointment this may cause.
If you are experiencing unsuccessful delivery attempts, it's best to contact the delivery company's customer service to resolve the issue. They will provide information on why the delivery was unsuccessful and assist in arranging for a successful del
If your order has been marked as delivered but you have not received it, please check your community mailbox or parcel locker first using the provided locker code. If you still cannot find the package, please contact our customer service team and we
In the unfortunate event that an order has been received with leaked products, please contact our customer service team promptly and provide photos if possible, and we will respond as soon as we can. We'd like to apologise for the inconvenience!
In the unfortunate event that you receive your order and discover that one or more items have been damaged during shipping, please contact our customer service team right away and we will respond as soon as we can! We'd like to apologise for your inc
If you believe there has been an error after applying a discount code, please reach out to us with the details of your order. We will review your inquiry, and if a refund is due, we will apply the correct promotion code and process the refund back to