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<p>In the unfortunate event that you receive your order and discover that one or more items have been damaged during shipping, please contact our customer service team right away and we will respond as soon as we can! We&apos;d like to apologise for your inconvenience. We will guide you through the steps to ensure a smooth process and assist you in placing a new order if desired.</p>

In the unfortunate event that you receive your order and discover that one or more items have been damaged during shipping, please contact our customer service team right away and we will respond as soon as we can! We'd like to apologise for your inc

How do I initiate a return for a damaged package and place a separate new order?

My Order

What Cleansers/Shampoos are included in your range?

What conditioners are included in your range?

What deep conditioners are included in your range?

What leave-in conditioners are included in your range?

What styling products are included in your range?

What products are included in the Volume recipe?

How do I use the Hair Makeup?

Is Curlsmith suitable for my hair?

What does Miracle Shield do?

What does the Detox Kit do?

What is Bond Curl Rehab Salve and how do I use it?

Can you give me more information on your Defrizzion Dryer?

What's the difference between the Frizz range products and other Frizz taming products in our ranges?

Are your products suitable for pregnant/breastfeeding women?

Should I use Bond Curl the day before I get my hair colored or wait until after?

Why does my hair feel dry after using Bond Curl?

What is the difference between your Invincible Volume Mousse and the Bouncy Strength Volume Foam?

Why do some of your products in the Volume recipe contain Isopropyl alcohol?

Why is the Invincible Volume Mousse containing sodium alpha olefin sulphonate which is seen as non curly girl friendly ingredient? Is it a sulphate?

Can you give me more information on your Travel Edition Dryer?

Are Curlsmith products suitable for all curl types?

Is Curlsmith cruelty-free and vegan?

Can I combine different Curlsmith recipes?

What stylers are included in your range?

What volumizing products do you have in your range?

I need help and advice for my wavy hair

What are the best products for frizzy hair?

What are the best products for shiny hair?

What gels do you have in your range?

How do I use the Shake + Shine mist?

What hairspray is best for my hair?

Products

Why do you use Sodium Hydroxide in your products?

Is there gluten in your products?

Is there soy in your products?

Are your products suitable for people who have a nut allergy?

Why do you use Phenoxyethanol in your products?

Are your Fragrances natural or synthetic?

Which products in your lines contain Proteins?

What is the Ph level of your products?

Why do you use PVP in your products?

Are your products water soluble?

Which of your products contain Aloe Vera?

Which of your products contain Coconut Oil?

Isopropyl Alcohol

Do Elixir and Booster work for alopecia?

Ingredients

Route Parcel Protection (US optional insurance)

How do I return items that I am not satisfied with?

How do I request a free return label for an item I want to return?

Returns

The products make my hair crunchy or give me a wet look

My curls aren't defined and look inconsistent

My curls dry with frizz and fly-aways

My curls aren't smooth and shiny

My curls are falling flat and look dry

I want to debunk common curl myths

I feel the Wash and Scrub makes my hair too dry

My scalp is itchy/flaky, what do I do?

I feel like the Conditioning Wash doesn’t clean my hair enough

How can I tell my hair’s level of porosity?

I need help finding my hair type

How should I care for my type 2A hair?

How should I care for my type 2C hair?

How should I care for my type 2B hair?

How should I care for my coily hair?

How should I care for my curly hair?

How should I look after my type 3 hair?

How should I look after my type 4 hair?

I'm not sure if my curls need protein or moisture

How can I stop my hair being flat and enhance volume?

What is the Curlsmith four-step method?

Tips

I already have an account. Do I need to create a new one to earn rewards?

How do I earn points?

How do I check my points balance?

Will I receive points for my previous purchases?

Do my points have an expiry date?

Does my Tier status expire?

Can I redeem all my points at once?

Do I need to make a minimum purchase to use my points?

I received a referral from a friend. Do I need to spend a minimum amount to receive my $5 off?

Can I combine my Rewards with other offers?

Are there any limitations to the Birthday Reward?

Once I reach a new tier, will all my points receive a tier multiplier?

What happens if I decide to get a refund?

How do I get points for leaving a review?

I referred a friend but I didn’t get the reward. Why not?

How does Curlsmith Rewards work?

How do I join Curlsmith Rewards?

How can I redeem my loyalty points during checkout?

Rewards

Why should I get a Curlsmith subscription?

Can I make changes to my subscription?

Can I skip a charge?

Can I swap the product I have on subscription?

How do I add a product to my subscription?

Do I have to give notice to cancel my subscription?

Can I change the frequency of my subscription deliveries?

How do I reactivate my subscription?

How do I update my payment method?

How do I update my address?

Can I benefit from promotions in conjunction with a subscription item?

Can I add one-time products to my subscription order?

Subscriptions

How can I report a missing item from my order?

Can I apply a discount code to my order after it has been placed?

What should I do if my order arrives damaged?

What is your shipping policy?

Can I change my order or shipping address after I've placed it?

What should I do if my delivery is delayed or hasn’t arrived yet?

How can I opt-out of additional shipping protection during checkout?

Can I add a product to my order after it's been placed?

What action should I take if there has been an unsuccessful delivery attempt?

How can I report a delivery discrepancy, such as not receiving a package that shows as delivered?

What is the procedure for reporting leaks and requesting replacement products?

What should I do if I've been charged incorrectly after applying a discount code?

How do I initiate a return for a damaged package and place a separate new order?Updated 4 months ago