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<h3 id="what-is-your-returns-policy"><strong>What is your returns policy?&#xA0;</strong></h3><p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We offer a 30-day money-back guarantee on our products, meaning, if for any reason you are not satisfied with your purchase, you may return the order for a full refund within 30 days after receiving the products (except for full line Kits / Bundles and sale items) &#xA0;We also accept one exchange of product within 60days of the order being received&#xA0;</span></p>

Returns Policy

Returns

What is the difference between your cleansers?

What is the difference between your conditioners?

What is the difference between your deep conditioners?

What is the difference between your leave-in conditioners?

What is the difference between your styling products?

How do you use the Moisture Memory Reactivator?

Do Elixir and Booster work for alopecia?

I feel like the Conditioning Wash doesn’t clean my hair enough

I feel the Wash and Scrub makes my hair too dry

The products make my hair crunchy or give me a wet look

How often should I use the Detox Kit?

Are your products suitable for men?

Are your products suitable for kids?

Are your products suitable for pregnant/breastfeeding women?

Does hair makeup work on dark/black hair?

Does hair makeup stain blonde/white/bleached hair?

Will hair makeup transfer onto my skin/clothes/furniture?

Is the hair makeup safe to use often/every wash day?

What’s the best way to apply hair makeup?

My scalp is itchy/flaky, what do I do?

Would Miracle Shield protect the scalp from sunburn, for those with low density hair?

Can you use Miracle Shield after washing out conditioner?

How does Miracle Shield protect your hair when straightening/blow drying?

What is the vegan thermal shield in Miracle Shield?

Should I use Bond Curl the day before I get my hair colored or wait until after?

How often should I use Bond Curl?

My hair feels dry after using Bond Curl

What's the difference between Essential Moisture and Curl Conditioning Wash?

Can I use the Essential Moisture conditioner every wash day?

Can I purchase the attachments for the dryer separately?

What's included with the dryer?

How long is the cord of the dryer?

How big is the diffuser of the dryer?

How many settings does the dryer have?

Why is this dryer beneficial for curls?

How heavy is the dryer?

What is the motor speed of the dryer?

Is Effortless Waves only suitable for waves?

Can you apply Effortless Waves to dry hair?

Does Effortless Waves contain alcohol?

Can I apply Effortless Waves to my hair straight after washing and conditioning?

Does Effortless Waves provide a strong-hold?

I like the results of Effortless Waves, but I would like more hold.

Route Parcel Protection (US optional insurance)

Can you apply Flawless Finish to wet hair?

Will this hairspray makes my curls feel dry or sticky?

What's the difference between the flexible hold and stronghold hairsprays?

Do the hairsprays contain sulfates?

Do you know if the hairsprays create flaking if you spray too close?

Do your hairsprays contain alcohol?

Are your hairsprays vegan?

Are your hairsprays cruelty-free?

Are your hairsprays safe for colored hair?

Do your hairsprays work on all types of curls?

What is the fragrance of the hairsprays?

Do the hairsprays protect against humidity?

Can I use the hairsprays with styling creams/gels?

Do I still need an adaptor for the Travel Dryer if it's dual voltage?

How much does the Travel dryer cost?

How does the travel dryer fold down?

Is the Travel dryer's packaging 100% recyclable?

How much does the travel dryer weigh?

How powerful is the travel dryer?

How long is the travel dryer's cord?

What is the maximum temperature of the travel dryer?

What should I do if my hair dryer is overheating?

What's the difference between the Frizz Control Cleanser and the Essential Moisture Cleanser?

Is the Frizz Control Cleanser suitable for all hair types?

Is the Frizz Control Duo Conditioner suitable for all textures?

Can I use the Frizz Control Duo Conditioner as a hair mask?

Will Frizz Rescue Curl Retainer leave a cast on my curls?

What level of hold will I receive from the curl retainer?

Will the Frizz Rescue Finishing Serum weigh down my curls?

Can I apply the Frizz Rescue Finishing Serum to my wet hair?

What's the difference between the Frizz range products and other Frizz taming products in our ranges?

Volume Range

Products

Why do you use Sodium Hydroxide in your products?

Is there gluten in your products?

Is there soy in your products?

Are your products suitable for people who have a nut allergy?

Why do you use Phenoxyethanol in your products?

Are your Fragrances natural or synthetic?

Which products in your lines contain Proteins?

What is the Ph level of your products?

Why do you use PVP in your products?

Are your products water soluble?

Which of your products contain Aloe Vera?

Which of your products contain Coconut Oil?

Ingredients

My curls feel too crunchy

My curls aren't defined and look inconsistent

My curls dry with frizz and fly-aways

My curls aren't smooth and shiny

My curls are falling flat and look dry

I want to debunk common curl myths

I need more product guidance

Tips

I already have an account. Do I need to create a new one to earn rewards?

How do I earn points?

How do I check my points balance?

Will I receive points for my previous purchases?

Do my points have an expiry date?

Does my Tier status expire?

Can I redeem all my points at once?

Do I need to make a minimum purchase to use my points?

I received a referral from a friend. Do I need to spend a minimum amount to receive my $5 off?

Returns PolicyUpdated 2 years ago

What is your returns policy?