Curlsmith was born out of a community of people with textured hair sharing their haircare tips, home remedies and frustrations with products on the market not made specifically for their needs. Working with our curly community we created the Curlsmit

Curlsmith was born out of a community of people with textured hair sharing their haircare tips, home remedies and frustrations with products on the market not made specifically for their needs. Working with our curly community we created the Curlsmith brand with the mission of&#xA0;bringing curl confidence to everyone wanting to embrace their natural wavy, curly or coily hair.With a dedicated team, we grew the community online and our own website, and then launched in the US on Ulta.com in 2018 and Ulta Beauty stores in 2019 and continue development of other online stores in the US, UK and EU.In late April 2022, Helen of Troy, a US based multi-national company with a long history in beauty and hair care products, acquired Curlsmith. With the same vision for the brand, the values remain the same, as do the high quality products. The Curlsmith team also remains the same and continues this mission.<h1 id="the-latest-chapter">The latest chapter</h1>You may be wondering what this means for you as our loyal customer and so we have put together some FAQs which we believe will help clarify any questions you may have.What is an Acquisition? An acquisition is a corporate action in which one company purchases most or all of another company&apos;s shares. In this case, Helen of Troy has purchased 100% of Curlsmith company shares.Who is Helen of Troy? Helen of Troy Limited is a leading global consumer products company offering creative products and solutions for its customers through a diversified portfolio of well-recognized and widely-trusted brands, including OXO, Hydro Flask, Osprey, Vicks, Braun, Honeywell, PUR, Hot Tools and Drybar. The Company sometimes refers to these brands as its Leadership Brands. For more information about Helen of Troy, please visit http://www.helenoftroy.com/Why did Curlsmith decide to sell? While Curlsmith has had year-on-year growth since the beginning, we&#x2019;re still very much a start-up company at our core. With a small team in place and structures not supporting its output, it was time to take Curlsmith to the next level. Helen of Troy purchased Curlsmith because it believes there is no other company in the industry more likely to protect, nurture, and build upon the foundation that Curlsmith stands on. They have demonstrated their partnership playbook throughout the years with acquisitions like OXO, Kaz, Hydro Flask and Drybar. They retained, integrated, and collaborated with their talented teams to steadily enhance quality, add capabilities, grow the number of employees, all while investing heavily in product innovation, quality, marketing opportunities and supporting the business with operational and back-office capabilities.What does this mean for me as a customer? Helen of Troy has acquired the company because they value the Curlsmith product offering and our core values. As such, Curlsmith will be staying true to its roots and will continue to operate the same as it has regarding formulations and the products we know and love. The intent is that any changes in the future will be positive, leaving Curlsmith in a far better position as we now have additional resources and support from the corporate group who are well equipped to be able to enhance the way we run our business and expand to new customers and countries.Will there be changes to the current Curlsmith Team? Aside from the founders, our current team will remain in place who know and understand our brand and community so business will continue as usual. Our team will continue to work closely with our community to deliver exciting product launches and campaigns as we always have done.Will I still be able to purchase my favourite Curlsmith products and formulations?&#xA0;There are no plans to change our current formulations unless required to do so by law, for example, if there are territory-specific ingredient legislation changes. We have and always will be committed to delivering products and formulas of the utmost quality and will continue to work closely with our community as we always have done.Will I still be able to purchase Curlsmith products at my favourite retailers?&#xA0;Yes, Curlsmith will continue to sell at your favourite retailers and more will be added in the futureI still have questions, who is best to contact? For all enquiries, please email hello@curlsmith.com and we can answer any further questions you may have.

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What Cleansers/Shampoos are included in your range?

What conditioners are included in your range?

What deep conditioners are included in your range?

What leave-in conditioners are included in your range?

What styling products are included in your range?

What products are included in the Volume recipe?

How do I use the Hair Makeup?

Is Curlsmith suitable for my hair?

What does Miracle Shield do?

What does the Detox Kit do?

What is Bond Curl Rehab Salve and how do I use it?

Can you give me more information on your Defrizzion Dryer?

What's the difference between the Frizz range products and other Frizz taming products in our ranges?

Are your products suitable for pregnant/breastfeeding women?

Should I use Bond Curl the day before I get my hair colored or wait until after?

Why does my hair feel dry after using Bond Curl?

What is the difference between your Invincible Volume Mousse and the Bouncy Strength Volume Foam?

Why do some of your products in the Volume recipe contain Isopropyl alcohol?

Why is the Invincible Volume Mousse containing sodium alpha olefin sulphonate which is seen as non curly girl friendly ingredient? Is it a sulphate?

Can you give me more information on your Travel Edition Dryer?

Are Curlsmith products suitable for all curl types?

Is Curlsmith cruelty-free and vegan?

Can I combine different Curlsmith recipes?

What stylers are included in your range?

What volumizing products do you have in your range?

I need help and advice for my wavy hair

What are the best products for frizzy hair?

What are the best products for shiny hair?

What gels do you have in your range?

How do I use the Shake + Shine mist?

What hairspray is best for my hair?

Is the Fragrance-Free Strong Hold Gel a replacement for the Shine Gel?

Is the Fragrance-Free Leave-In Cream a replacement for the Shine Cream?

Is the Fragrance-Free range suitable for all curl types and textures?

Are your products vegan?

Does your fragrance-free formula contain any masking fragrances?

Is the Fragrance-Free range safe for colored hair?

Do the products in the Fragrance-Free range have a scent?

What’s the difference between unscented and fragrance-free products?

Which is better: unscented or fragrance-free products?

What are the key benefits of the Fragrance-Free range?

CURL RESET DETOX SHAMPOO

Products

Why do you use Sodium Hydroxide in your products?

Is there gluten in your products?

Is there soy in your products?

Are your products suitable for people who have a nut allergy?

Why do you use Phenoxyethanol in your products?

Are your Fragrances natural or synthetic?

Which products in your lines contain Proteins?

What is the Ph level of your products?

Why do you use PVP in your products?

Are your products water soluble?

Which of your products contain Aloe Vera?

Which of your products contain Coconut Oil?

Isopropyl Alcohol

Do Elixir and Booster work for alopecia?

Ingredients

Route Parcel Protection (US optional insurance)

How do I return items that I am not satisfied with?

How do I request a free return label for an item I want to return?

Returns

The products make my hair crunchy or give me a wet look

My curls aren't defined and look inconsistent

My curls dry with frizz and fly-aways

My curls aren't smooth and shiny

My curls are falling flat and look dry

I want to debunk common curl myths

I feel the Wash and Scrub makes my hair too dry

My scalp is itchy/flaky, what do I do?

I feel like the Conditioning Wash doesn’t clean my hair enough

How can I tell my hair’s level of porosity?

I need help finding my hair type

How should I care for my type 2A hair?

How should I care for my type 2C hair?

How should I care for my type 2B hair?

How should I care for my coily hair?

How should I care for my curly hair?

How should I look after my type 3 hair?

How should I look after my type 4 hair?

I'm not sure if my curls need protein or moisture

How can I stop my hair being flat and enhance volume?

What is the Curlsmith four-step method?

Tips

I already have an account. Do I need to create a new one to earn rewards?

How do I earn points?

How do I check my points balance?

Will I receive points for my previous purchases?

Do my points have an expiry date?

Does my Tier status expire?

Can I redeem all my points at once?

Do I need to make a minimum purchase to use my points?

I received a referral from a friend. Do I need to spend a minimum amount to receive my $5 off?

Can I combine my Rewards with other offers?

Are there any limitations to the Birthday Reward?

Once I reach a new tier, will all my points receive a tier multiplier?

What happens if I decide to get a refund?

How do I get points for leaving a review?

I referred a friend but I didn’t get the reward. Why not?

How does Curlsmith Rewards work?

How do I join Curlsmith Rewards?

How can I redeem my loyalty points during checkout?

Rewards

Why should I get a Curlsmith subscription?

Can I make changes to my subscription?

Can I skip a charge?

Can I swap the product I have on subscription?

How do I add a product to my subscription?

Do I have to give notice to cancel my subscription?

Can I change the frequency of my subscription deliveries?

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How do I update my payment method?

How do I update my address?

Can I benefit from promotions in conjunction with a subscription item?

Can I add one-time products to my subscription order?

Subscriptions

How can I report a missing item from my order?

Can I apply a discount code to my order after it has been placed?

What should I do if my order arrives damaged?

What is your shipping policy?

Can I change my order or shipping address after I've placed it?

What should I do if my delivery is delayed or hasn’t arrived yet?

How can I opt-out of additional shipping protection during checkout?

Can I add a product to my order after it's been placed?

What action should I take if there has been an unsuccessful delivery attempt?

How can I report a delivery discrepancy, such as not receiving a package that shows as delivered?

What is the procedure for reporting leaks and requesting replacement products?

How do I initiate a return for a damaged package and place a separate new order?

What should I do if I've been charged incorrectly after applying a discount code?

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